Privacy Policy - GLORY ASSOCIATES DEVELOPMENT LIMITED

1:Policy Overview

Stillora (hereinafter referred to as “we” or “the company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and business information. This policy is specifically designed for B2B business partners and complies with the European Union’s General Data Protection Regulation (GDPR).

Important Notice: This Privacy Policy applies to our website still-or-a.com and all related online services. If you do not agree with this policy, please do not use our website and services.

2:Information We Collect

2.1 Information You Actively Provide

When you register an importer account or contact us, we may collect the following information:

Account Registration Information:

Company name and legal entity information
Contact person name, job title/position
Company email address and phone number
Company address and country/region
Target market selection (Japan, Southeast Asia, Europe)
Company size and industry type
Tax registration number or business code (if applicable)

Transaction and Purchase Information:

Purchase order number, order content and product specifications
Purchase quantity, frequency and history
Payment information (only necessary for payment processing; we do not store complete credit card information)
Invoices, receipts and delivery addresses

Communication Information:

Content you send to us via email, forms, or customer service systems
Quote requests and sample application records
Product preferences and purchasing requirements
Feedback, suggestions and complaints

2.2 Information We Automatically Collect

When you visit our website, we may automatically collect the following information:

Technical Information:

Your IP address
Browser type, version and operating system
Device type and device identifier
Access date, time and timezone

Usage Information:

Pages and features you access
Time spent on the website
Click behavior and search queries
Downloaded files and resources

Cookies and Tracking Technologies:

Cookie data (used to maintain login status, save preferences, etc.)
Web Beacons and pixel tags
Local storage data

3.How We Use Your Information

3.1 Necessary Uses

We use your information to:

Provide and Improve Services:

Create and maintain your importer account
Process your purchase orders and transactions
Send product information, quotes and purchase confirmations
Provide customer support and technical assistance
Improve website functionality and user experience

Communication and Notifications:

Send order confirmations, shipping notifications and shipment tracking information
Reply to your inquiries and purchase requests
Send important account notifications and security alerts
Notify you of changes to policies or terms

Security and Compliance:

Prevent fraud, abuse and illegal activities
Protect website and account security
Comply with applicable laws, regulations and regulatory requirements
Enforce our terms and policies

3.2 Marketing and Promotion (Requires Your Consent)

We may use your information for marketing purposes only with your explicit consent:

Send information about new products and services
Send special offers, promotions and industry news
Invite you to attend exhibitions, seminars and business events
Provide personalized product recommendations based on your market preferences

Important Notice: We will only send marketing communications with your explicit consent. You can unsubscribe at any time via email or account settings.

3.3 Analytics and Research (Anonymized Processing)

We may use your information for data analysis and market research, but all information will be anonymized so it cannot be used to identify you. This helps us understand website traffic, user behavior and market trends.

4.Information Sharing

4.1 We Will Not Share Your Information

We will not sell, rent, or exchange your personal or business information to third parties for marketing or commercial purposes.

4.2 We May Share Your Information

In the following cases, we may share your information with third parties:

Service Providers:

Payment processors (for processing order payments)
Logistics and courier companies (for order delivery)
Email service providers (for sending notifications and reports)
Website hosting and technical service providers
Customer service and communication tool providers

Legal Requirements:

As required by law, regulations or government requests
To protect our rights, privacy and security
To prevent fraud and illegal activities
To enforce our terms and policies

Business Transfers:

If we are acquired or merged
If our business or assets are transferred
In such cases, your information may be transferred to the new owner

Your Consent:

With your explicit consent
To provide specific services you request

5.Data Protection

5.1 Security Measures

We implement the following measures to protect your information:

Technical Measures:

SSL/TLS encryption for data transmission (all data is encrypted during transmission)
Database encryption for data storage (sensitive data is encrypted during storage)
Firewalls and intrusion detection systems
Regular security scans and system updates
Access controls and authentication mechanisms

Organizational Measures:

Restrict employee access to personal information
Employee confidentiality agreements and data protection training
Regular security audits and risk assessments
Security incident response plans

Physical Measures:

Secure server facilities and data centers
Physical access controls and monitoring
Logging and audit trails

5.2 Data Retention

We retain your information only for as long as necessary:

Account Information: Retained during your account’s active period; 2 years after account closure (for record-keeping and compliance)
Transaction Information: Retained for 7 years (to comply with tax, accounting and legal requirements)
Marketing Information: Until you unsubscribe; 1 year after unsubscription (to prevent duplicate sending)
Technical and Usage Information: Typically retained for 90 days; analytical data may be retained longer (anonymized)

5.3 Data Breach Notification

If we discover that your personal information has been unlawfully accessed or breached, we will:

Take immediate measures to prevent further breach
Notify you within 30 days (if applicable)
Report to relevant regulatory authorities (if required by law)
Provide necessary assistance and support

6.Your Rights

6.1 GDPR Rights (Applicable to European Users)

If you are located in Europe, you have the following rights:

Right of Access: You have the right to access personal information we hold about you and request a copy of your information.

Right to Rectification: You have the right to correct inaccurate or incomplete information. You can do this through your account settings or by contacting us.

Right to Erasure: You have the right to request deletion of your personal information. In some cases (such as when required by law to retain), we may be unable to completely delete.

Right to Restrict Processing: You have the right to restrict our use of your information, for example, when you dispute the accuracy of your information.

Right to Data Portability: You have the right to obtain your information in a structured, commonly used format and transfer it to other service providers.

Right to Object: You have the right to object to certain uses of your information, particularly for marketing and analytical purposes.

6.2 Exercising Your Rights

To exercise any of the above rights, please contact us through:

Email: privacy@still-or-a.com
Online Form: Through the privacy request form on our website

We will respond to your request within 30 days.

7.International Data Transfers

Our servers may be located in China or other countries. When you use our services, your information may be transferred to, stored in, or processed in locations outside your country.

For European Users: We take appropriate measures to protect your information, including the use of standard contractual clauses or other appropriate safeguards. You consent to such international data transfers.

8.Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. When we make material changes, we will post the new policy on our website and update the “Last Updated” date. If the changes affect your rights, we will notify you by email. Your continued use of our website indicates your acceptance of the updated policy.